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Jan
18
Service status update
Posted by Mark Roebuck on 18 January 2012 10:23 AM
Following on from the fibre problem yesterday evening our Sheffield - London link was restored within 90 minutes and has been monitored overnight without problem. Our resilient connectivity paths worked as designed and as a result this issue did not impact service.
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Jan
17
Service status notice
Posted by Mark Roebuck on 17 January 2012 07:01 PM

Appproximately one hour ago some customers may have experienced a small outage of around 2 minutes. This was caused by a failure of one of our fibre connections to London. Once detected by our routers all traffic passing over the fibre was switched to an alternate route. Around 30% of our traffic will have been effected by this issue.

We will post further updates as we receive them.

 


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Jan
11
New load balancing information page
Posted by Mark Roebuck on 11 January 2012 12:36 AM
If you need 100% uptime for your sites and the ability to transparently expand capacity take a look at the new load balancing page at http://www.idaq.com/info/load-balanced-dedicated-servers​. Order two or more servers with management and you can get load balancing free of charge.
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Dec
24
Service problem 24/12/2011 - Update
Posted by Mark Roebuck on 24 December 2011 12:47 PM
The service problem reported today has now been resolved and all services should be fully operational.
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Dec
24
Service problem 24/12/2011
Posted by Mark Roebuck on 24 December 2011 11:22 AM

Some dedicated server customers may be unable to connect to their servers. The cause of this power failure to one of our access switches. We are currently working to replace the failed part and service will be restored as quickly as is possible.


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