Tips, Tricks, News & Offers
If you would like to be kept up to date with Internet technology changes, Idaq technical tips & How To's plus discounts and special offers, subscribe to our Tips, Tricks and offers Newsletter:

First Name:
Last Name:
Knowledgebase: General
My email to iDAQ was returned undelivered, how can I open a support ticket.
Posted by Mark Roebuck on 16 July 2008 11:05 AM

If you email helpdesk or accounts without a valid, open ticket number in the subject line the message will be rejected with the following error:

"Reason: 553 5.3.0 Please open a ticket at before replying via email. A valid, open ticket number was not found in the subject line."

Support tickets must be opened from the support centre at Once a ticket is opened and you have the ticket number you can update it using email or from the support centre directly. Once a support ticket is closed then you will no longer be able to update it via email unless it is first reopened from the support centre.

(0 votes)
This article was helpful
This article was not helpful

Comments (0)
Post a new comment 
Full Name:
CAPTCHA Verification 
Please enter the text you see in the image into the textbox below. This is required to prevent automated registrations and form submissions.

Hosted by Idaq