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Yes, all our dedicated and Virtuozzo virtual private servers come with full root access.
If for whatever reason you're not receiving emails to your Plesk server that you know have been successfully sent by the external party it's worth checking the mail logs to see if the emails reached your server and the reason they were not delivered to th...
To order additional IP addresses for your dedicated server you must first login to the iDAQ control panel at https://secure.idaq.com/cp Click on the "My Account tab"Select "Subscriptions" under the "Billing Management"  sec...
If you have forgotten your MySQL root password, or, for some other reason misplaced the password you can recover the MySQL root password on your dedicated server by following the below steps: To reset the MySQL daemon root password issue the following co...
If you wish to run cgi scripts outside of the cgi-bin directory adding the following lines to a .htaccess file should enable the script to run: # Start Options +ExecCGI AddHandler cgi-script cgi # End Make sure that the permissions on the script a...
The reverse ptr record for your IP address will not have been automatically created. Please create a support ticket in the DNS category and send us the IP address and the host/doman name for the IP.
If you're experiencing network related problems we request that you gather some useful information prior to creating a support ticket.  The following information would greatly assist us investigating possible network related problems and perhaps help you ...
Prior to colocating your server in iDAQ's datacentre please take note of the following prior to shipping the server. * Ensure the server has appropriate rails for your server which were supplied by the manufacturer along with the server. Or they ar...
All dedicated servers are connected to an APC Masterswitch which allows you to reboot your dedicated server whenever it is required. You will have been sent the login details for the Masterswitch with your server access info.� If you have lost these detai...
iDAQ's caching nameservers are:cns1.dns.idaq.com: 217.168.146.21 cns2.dns.idaq.com: 217.168.144.90
iDAQ's Network Time Protocol servers are:ntp1.idaq.comntp2.idaq.com
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